(01) — Shipping
Shipping information.
How and when your order reaches you, from the moment you place it to your doorstep.
(07) — Delivery
Shipping, clearly.
How your order travels, how long it takes and how to follow it. Delivery costs depend on your address and basket, and are always shown at checkout before you pay.
Delivery methods
(01) Standard
Estimated time
2 to 4 working days
Tracking
Tracked
Cost
Shown at checkout
(02) Express
Estimated time
1 to 2 working days
Tracking
Tracked
Cost
Shown at checkout
(03) Collection point
Estimated time
3 to 5 working days
Tracking
Tracked, pick up with ID
Cost
Shown at checkout
(04) International
Estimated time
5 to 10 working days
Tracking
Tracked, duties may apply
Cost
Shown at checkout
Times are counted in working days from dispatch. Orders placed before early afternoon usually leave the same day.
Where we deliver
(01) Zone
Local
Close to our dispatch point. Often the fastest option, sometimes with same-day dispatch.
(02) Zone
National
Every address in the country we ship from, including islands and remote areas.
(03) Zone
International
Most countries worldwide. Import duties and taxes, if any, are set by the destination.
Following your order
-
01
Confirmed
Your order and payment are confirmed by email.
-
02
Packed
Checked, wrapped with care and labelled.
-
03
Shipped
A tracking link is sent the moment it leaves us.
-
04
Delivered
At your door, at a collection point or with a neighbour.
Returns
Changed your mind? Send it back.
Most items can be returned unused, in their original packaging, within the period stated in our refund policy. Your refund is issued to the original payment method once the parcel has been received and checked.
(06) — Legal
Last updated: 1 November 2026
A question about this page?
Contact usWe process your order as quickly as possible. Orders placed during weekends or holidays may take a little longer. Once your order is processed, you will receive an order confirmation, followed by a shipping confirmation.
Shipping
Shipping costs are calculated based on the total value of the items in your order and the shipping service level you choose. Please note that the day your package is shipped or picked up from our warehouse does not count as the first business day. Start counting from the first full day the package is "in transit" to you.
Business days are Monday through Friday, excluding public holidays.
- Economy:
Our most economical option.
- Standard:
Our usual delivery option.
- Preferred:
A faster option, when available.
- Expedited:
Priority handling of your order.
- Express:
Our fastest option, where available.
Delivery costs
Delivery costs depend on your location and the option you choose. They are shown at checkout before you confirm your order.
If you have a question about delivery costs, please contact us.
International orders
For orders outside our usual delivery area, please contact us first. Duties and taxes may apply depending on the destination country.
If you prefer a different shipping method, please contact us before placing your order, and we will do our best to accommodate your needs.
Returns
To return an item, please contact us and we will explain how to proceed.
For items that are damaged, defective, or incorrect, please contact us so we can provide you with appropriate return instructions. Please note that made-to-order items are non-returnable.